Good to Know

Frequently asked questions

Hotel St. Moritz

Before you arrive

Everything guests ask us most, from booking and cancellation to check-in, parking, and the area. If your question isn't here, call +1 (518) 308-1032 or write to stmoritz@whiterainbow.com.

Reservations & Booking

Reservations can be made online anytime by clicking “Book Now” at the top of any page. To book by phone, call us at +1 (518) 308-1032.

We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) through our secure Mews payment system. Apple Pay is supported on compatible mobile devices. We do not accept cash payments.

Yes. Your credit card will be charged within 7 days after we confirm your reservation. The deposit amount and timing vary by rate type. Full details are shown at checkout before you confirm your booking.

  • Check-in May 15 to October 15: cancel at least 10 days before arrival for a refund (less a $25 cancellation fee).
  • Check-in October 16 to May 14: cancel at least 3 days before arrival for a refund (less a $25 cancellation fee).
  • Group bookings (4+ rooms): 30-day cancellation notice required.
  • Advance Purchase or Black Friday rates: non-refundable and non-cancellable.

If you cancel within the cutoff window, your deposit is non-refundable. You're always welcome to send a friend or family member in your place.

Taxes are added at checkout. They include New York State Sales Tax (4%), Essex County Sales Tax (4%), and Essex County Occupancy Tax (5%), totaling 13% on top of your room rate.

Yes, depending on availability. If you're already with us, please let us know as soon as possible before checkout and we'll do our best to accommodate you. This may include relocating you to a similar room.

Yes. For groups of 4 rooms or more, please contact us at stmoritz@whiterainbow.com or +1 (518) 308-1032 to coordinate.

Your Stay

We're at 2302 Saranac Avenue, Lake Placid, NY 12946, a few minutes' walk from Main Street and Mirror Lake. The High Peaks are in view from the upper floors, and Whiteface Mountain is a short drive away.

Check-in begins at 4:00 PM. Early check-in from 2:00 PM may be available for $35 (subject to availability). Check-out is at 11:00 AM. Late checkout until 1:00 PM may be available for $35 (subject to availability).

Yes. Children are welcome at Hotel St. Moritz. Our Two Full rooms, with two beds and room for the gear that comes with a few days outside, are well suited to families traveling together. Cribs are not available.

No. Hotel St. Moritz does not accommodate pets.

Hotel St. Moritz is a historic six-story building and is not currently wheelchair accessible. The elevator is reached by a set of stairs, and we do not have accessible rooms at this time. Please contact us at stmoritz@whiterainbow.com or +1 (518) 308-1032 to discuss your needs and we'll do our best to help.

Yes, complimentary on-site parking is available for all guests.

Yes, complimentary high-speed Wi-Fi is available throughout the property.

Hotel St. Moritz is a non-smoking property. This includes traditional smoking, vaping, and all electronic delivery systems, indoors and on the front porch and other outdoor areas. A $750 cleaning fee applies for any violation.

Our team is reachable by phone or messaging throughout your stay, and on-site as needed. For anything during your visit, contact us at stmoritz@whiterainbow.com or +1 (518) 308-1032.

We don't serve breakfast on-site, but every room has a Keurig and a mini-fridge, and there is a coffee station in the lobby. Redneck Bistro, an independent restaurant in the building, is on hand for a meal, and downtown Lake Placid has excellent breakfast spots a few minutes away. See our Curated Guide for recommendations.

For group stays and gatherings, contact us at stmoritz@whiterainbow.com or +1 (518) 308-1032 and we'll work with you on dates, room blocks, and the details.

Rooms & Suites

Hotel St. Moritz offers 44 rooms across eight room types, from Kings and Queens over the village to rooms and suites that look out at the High Peaks. Each room draws on the building's history, with red oak floors, brushed brass, marble washstands, and cotton linens.

  • Rooms are our standard accommodations: the King, Queen, and Two Full, each also available with a mountain view. All have a private bath and the same considered detail throughout.
  • Suites add space and a soaking tub. The King Suite has a separate seating area and a freestanding soaking tub set by a window. The Two Queen Suite is the largest room in the hotel, the only one of its kind, with two queen beds, a seating area, and a soaking tub of its own.

Our Mountain View rooms and both suites look out at the Adirondack High Peaks. Front-facing rooms take in Whiteface; back-facing rooms look toward Algonquin and Street Mountain. The King Suite looks toward Marcy and Algonquin, the two highest peaks in New York. Our standard King, Queen, and Two Full rooms look out over the village.

Occupancy varies by room type. For full details, click “Check Availability” on any room listing to see capacity and live pricing.

Yes. All beds are dressed with cotton linens, and every room has fresh towels along with Apotheke shampoo, conditioner, and body wash.

Not typically. Availability and minimums can vary by season and dates. Check live availability on our rooms page for the most accurate information.

Amenities & On-Site

Inside, a lobby lounge with a fireplace and comfortable seating, and a coffee and microwave station in the lobby. Out front, porch seating that looks onto Saranac Avenue. Every room has a Keurig, a mini-fridge, and a Smart TV. Complimentary high-speed Wi-Fi and free on-site parking are available to all guests. Redneck Bistro, an independent restaurant, operates in the building.

Guest laundry is not available on-site. Local laundry and dry-cleaning services are available in Lake Placid village.

The Area

Whiteface Mountain is about a 20-minute drive from Hotel St. Moritz. During winter ski season, the free Mountain Valley Shuttle along Route 86 connects Lake Placid to the slopes.

  • Adirondack Regional Airport (SLK): about 20 minutes (Cape Air to Boston and JFK)
  • Plattsburgh International (PBG): about 1 hour
  • Burlington International (BTV): about 1 hour 50 minutes (via Lake Champlain ferry)
  • Montréal-Trudeau (YUL): about 2 hours 10 minutes
  • Albany International (ALB): about 2 hours 25 minutes

We don't operate our own shuttle, but during winter ski season the free Mountain Valley Shuttle runs along Route 86, connecting Lake Placid to Whiteface Mountain. Schedule details are available at whiteface.com.

Main Street and Mirror Lake are a few minutes' walk, and the Lake Placid Olympic Center, Olympic Jumping Complex, and Mt. Van Hoevenberg are all within minutes. Mirror Lake is a short walk for paddling in summer and skating in winter. Year-round you'll find skiing, hiking, and time on Main Street. Visit our Curated Guide for our favorite local spots.

Redneck Bistro operates right in the building. Beyond that, Lake Placid has a full spread of places to eat within a few minutes. A few local favorites: The Cottage at Mirror Lake Inn, Lisa G's, Smoke Signals BBQ on Main Street, and The Breakfast Club. For more recommendations, see our Curated Guide.

Still Wondering?

Ask us directly

Call +1 (518) 308-1032 or write to stmoritz@whiterainbow.com.